Ready to go but
have a few questions?

if you have any questions that aren’t covered below, just contact us.

What is Bearkind?

Bearkind is a monthly dog box business but we do offer gift boxes too. You can also shop individual products from our past boxes in our shop!

What will I get?

Each monthly box will feature a minimum of 5 products. 3 plant-based treats, 1 eco-friendly toy and 1 cruelty-free product. 

Can I send a box as a gift?

Yes! You can send one of our monthly boxes as a gift or you can select one of our pre-made boxes to gift, such as the Puppy Box.

Are they suitable for puppies?

The monthly boxes typically aren’t but we do offer a Puppy Box. You can shop products suitable for puppies by selecting ‘puppy’ in our shop products menu.

How do I pay?

Credit card, debit card or Paypal are the options we offer.

If you subscribe you will be charged on the date you sign up then your subscription will renew on that same date each month. For example if you sign up on the 3rd January, you will be charged on that day and then your renewal will be the 3rd February, March, April… etc. If another date within the month suits you better we can easily adjust it to a date to suit. Please send us an email to hello@bearkind.co.uk and we will be happy to help.

When will I receive my order?

Our monthly boxes are shipped the following month on the first working day after the 10th of each month. All other product orders are shipped on our weekly parcel collection/drop off day to reduce carbon emissions.

Is it safe to feed your dog(s) plant-based treats?

Yes! There are so many dog safe fruits and veggies, many of which are in plant-based treats. Adding plant-based treats to your dogs’ treat mix means you’re giving them variety and adding lots of extra and yummy nutrients into their diet.

If you’re unsure we’d always recommend you speak with your vet to discuss what’s right for your dog(s).

Is everything vegan?

Yes! Every product might not be certified vegan, particularly products from small businesses (as the process to become vegan certified can be expensive), but rest assured they are.

Do you make donations to pet charities?

Yes! 10p from every box & sale is used to purchase collars for dogs in rescue centres across the UK.

Can I cancel my subscription?

Yes you can! With our subscription there is no contract and no commitment, you can leave with a click of a button! You can cancel at any time, free of charge. It’s super easy, head over to ‘My Account’, select the cancel button and fill out your details. Make sure you cancel at least 3 days before your renewal date to ensure you don’t get charged for the following month, for example if your renewal date is the 3rd you must cancel before the end of the previous month. If you paid via Paypal you may need to cancel it over there too.

Where are products sourced?

All products are sourced from small independent businesses, UK brands or wholesalers. We try to work with as many small businesses as we can!

What if my dog is fussy with food or toys?

Drop us an email and we’ll try our very best to help!

Is it available in my country?

We are a small business in the North East of England and we only deliver to UK addresses at the moment! But that could change in the future… Sign up to our email list to be kept in the loop and notified of when we start shipping outside of the UK.

‘more questions?’ Contact us

10p from every box & sale is used to purchase collars for dogs in rescue centres across the UK